Policies
Shipping within 48 Continental States
- There will be an additional charge on all shipments to Alaska and Hawaii. Call or e-mail for a freight quote
- Shipping will be by UPS, Fedex or USPS
- Customers may choose to waive the signature requirement by selecting “No Signature Required” at checkout. You should be aware that if you choose this option that you are releasing JD Auto & Truck from any responsibility for the package once it is dropped off at your door.
Shipping to Alaska and Hawaii
- There will be an additional charge on all shipments to Alaska and Hawaii. Call or e-mail for a freight quote
- Shipping will be by UPS, Fedex or USPS
- Customers may choose to waive the signature requirement by selecting “No Signature Required” at checkout. You should be aware that if you choose this option that you are releasing One Stop Diesel Shop from any responsibility for the package once it is dropped off at your door.
International Shipping
- We ship worldwide. At this time our website does not calculate shipping worldwide. Call or e-mail for a freight quote
- We do our best to send international shipments via USPS to save on brokerage and fess. Some larger packages cannot get sent this was and will have to be sent UPS or FEDEX
- We also have a warehouse in Canada which we can supply a quote that includes all brokerage and fees if the item is in stock there.
Products listed as Free Shipping
- Free shipping is within the 48 states only
Warranties
- JD Auto & Truck does not manufacture any of the products they carry and therefore does not offer any warranty on them. All product warranties, if any, are through the manufacturer.
Core Charges
- All core charged MUST be returned within 30 days.
- You will receive return instructions e-mailed to you after your order ships out to you.
- Customer is responsible for shipping cost of core return.
Return Policy
- There will be a restocking fee of 20% accessed on all returns
- Complete the Return Request Form at www.jdautoandtruck.com
- or Request a Return Authorization Number by e-mailing us at sales@jdautoandtruck.com, or call us at 1-508-636-7362.
- Any package received without a Return Authorization Number will be refused
- All Returns must be received within 30 days
- All Returns must be in new, unused and uninstalled condition and be in the original box and/or packaging
- Freight charges are non-refundable
- Customer is responsible for shipping costs on all returns
- Any shipments that have been refused and returned back to us will have an automatic 20% restocking fee.
- If the packaging and/or seal have been broken on any electronic product they will be non-returnable
- All orders that had free outgoing shipping, the original shipping cost will be deducted from your refund amount.
Return Instructions
- Check that the parts are complete and in their original unmarked manufacturer part boxes. Put the part boxes in a shipping box - returns sent in just the manufacturer's packaging may not be refundable if the original box is damaged in shipping.
- Include the RMA# on the outside of the shipping box with the parts. (If we don't know the RMA#, we will not know who the part came from or why it's coming back, we can't provide a refund!)
- If possible, ship the package using the ground service of a trackable carrier (such as UPS, US Mail with Delivery Confirmation or FedEx).
- After you've shipped the package, please let us know the tracking numb er so we can alert the warehouse staff to expect it. Please send the number in an email to sales@jdautoandtruck.com, or call us at 1-508-636-7362.